Shipping Policy

As soon as you place your order, you will receive a confirmation email. Then, we will process your order within 1-3 business days, after which we will ship your package. Until your order has shipped, it will remain "unfulfilled" on your account.

Please make sure you are certain of the product specifications, as all orders placed are final. You have 12 hours following your order to proceed with any changes. After this timeline, we can't guarantee any changes to the order.

If you have any questions, please contact us 24/7 at support@grodom.us.

⏱️Shipping Time

Two key factors will decide when you will receive your package.

Shipping time = Processing time + Delivery time

1. Item Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. If your order is placed on a business day, it will be processed within 1 business day; if your order is placed on a non-business day, it will be processed within 2-3 business days.

2. Item Delivery Time: Delivery time varies with the shipping method. Time in transit varies depending on where you're located and where your package is coming from.

🚚Shipping Fee and Delivery Time

Deliverable Country

US - United States

1. Ship from US - Texas

• Free shipping on any orders paid over $30.
• If the order paid is less than $30, we will charge $5.99 for shipping on your order.
• Shipping time: about 2-4 business days, but in remote areas, it will take 4-6 business days.

2. Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $2.99, plus an additional weight fee of $0.99 per 0.1 kg for shipping on your order.
• Shipping time: about 12-15 days

CA - Canada

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $3.99, plus an additional weight fee of $1.49 per 0.1 kg for shipping on your order.
• Shipping time: about 7-9 working days

NZ - New Zealand

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $0.99, plus an additional weight fee of $1.99 per 0.1 kg for shipping on your order.
• Shipping time: about 6-10 working days

ZA - South Africa

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $2.99, plus an additional weight fee of $2.99 per 0.1 kg for shipping on your order.
• Shipping time: about 10-14 working days

MX - Mexico

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $1.99, plus an additional weight fee of $1.99 per 0.1 kg for shipping on your order.
• Shipping time: about 10-15 working days

CL - Chile

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $1.99, plus an additional weight fee of $1.49 per 0.1 kg for shipping on your order.
• Shipping time: about 19-21 working days

IE - Ireland

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $3.99, plus an additional weight fee of $1.99 per 0.1 kg for shipping on your order.
• Shipping time: about 6-10 working days

EE - Estonia

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $2.99, plus an additional weight fee of $1.99 per 0.1 kg for shipping on your order.
• Shipping time: about 6-10 working days

AT - Austria

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $3.99, plus an additional weight fee of $1.99 per 0.1 kg for shipping on your order.
• Shipping time: about 6-10 working days

BG - Bulgaria

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $3.99, plus an additional weight fee of $1.49 per 0.1 kg for shipping on your order.
• Shipping time: about 6-10 working days

BE - Belgium

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $3.99, plus an additional weight fee of $1.99 per 0.1 kg for shipping on your order.
• Shipping time: about 6-10 working days

PL - Poland

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $2.99, plus an additional weight fee of $1.99 per 0.1 kg for shipping on your order.
• Shipping time: about 6-10 working days

DK - Denmark

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $2.99, plus an additional weight fee of $2.49 per 0.1 kg for shipping on your order.
• Shipping time: about 6-10 working days

DE - Germany

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $2.99, plus an additional weight fee of $1.99 per 0.1 kg for shipping on your order.
• Shipping time: about 6-10 working days

NZ - New Zealand

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $0.99, plus an additional weight fee of $1.99 per 0.1 kg for shipping on your order.
• Shipping time: about 6-10 working days

FR - France

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $3.99, plus an additional weight fee of $1.49 per 0.1 kg for shipping on your order.
• Shipping time: about 6-10 working days

FI - Finland

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $3.99, plus an additional weight fee of $1.99 per 0.1 kg for shipping on your order.
• Shipping time: about 6-10 working days

NL - Netherlands

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $3.99, plus an additional weight fee of $1.99 per 0.1 kg for shipping on your order.
• Shipping time: about 6-10 working days

CZ - Czech Republic

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $1.99, plus an additional weight fee of $1.99 per 0.1 kg for shipping on your order.
• Shipping time: about 6-10 working days

HR - Croatia

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $2.99, plus an additional weight fee of $2.99 per 0.1 kg for shipping on your order.
• Shipping time: about 6-10 working days

LV - Latvia

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $2.99, plus an additional weight fee of $1.99 per 0.1 kg for shipping on your order.
• Shipping time: about 6-10 working days

RO - Romania

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $2.99, plus an additional weight fee of $1.99 per 0.1 kg for shipping on your order.
• Shipping time: about 6-10 working days

LU - Luxembourg

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $2.99, plus an additional weight fee of $2.49 per 0.1 kg for shipping on your order.
• Shipping time: about 6-10 working days

MT - Malta

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $3.99, plus an additional weight fee of $2.99 per 0.1 kg for shipping on your order.
• Shipping time: about 8-12 working days

NO - Norway

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $1.99, plus an additional weight fee of $1.99 per 0.1 kg for shipping on your order.
• Shipping time: about 8-10 working days

PT - Portugal

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $1.99, plus an additional weight fee of $2.49 per 0.1 kg for shipping on your order.
• Shipping time: about 6-10 working days

SE - Sweden

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $2.99, plus an additional weight fee of $1.99 per 0.1 kg for shipping on your order.
• Shipping time: about 6-10 working days

CH - Switzerland

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $2.99, plus an additional weight fee of $1.99 per 0.1 kg for shipping on your order.
• Shipping time: about 5-8 working days

CY - Cyprus

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $3.99, plus an additional weight fee of $2.49 per 0.1 kg for shipping on your order.
• Shipping time: about 8-12 working days

SK - Slovakia

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $2.99, plus an additional weight fee of $1.99 per 0.1 kg for shipping on your order.
• Shipping time: about 6-10 working days

SI - Slovenia

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $2.99, plus an additional weight fee of $2.99 per 0.1 kg for shipping on your order.
• Shipping time: about 6-10 working days

HU - Hungary

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $3.99, plus an additional weight fee of $1.99 per 0.1 kg for shipping on your order.
• Shipping time: about 6-10 working days

ES - Spain

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $1.99, plus an additional weight fee of $1.99 per 0.1 kg for shipping on your order.
• Shipping time: about 6-10 working days

GR - Greece

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $2.99, plus an additional weight fee of $1.99 per 0.1 kg for shipping on your order.
• Shipping time: about 8-12 working days

GB - United Kingdom

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $1.99, plus an additional weight fee of $1.49 per 0.1 kg for shipping on your order.
• Shipping time: about 6-10 working days

IT - Italy

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $3.99, plus an additional weight fee of $1.49 per 0.1 kg for shipping on your order.
• Shipping time: about 6-10 working days

AU - Australia

Ship from PRC

<Zones 1–3>

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $4.99, plus an additional weight fee of $1.49 per 0.1 kg for shipping on your order.

<Zones 4>

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $8.99, plus an additional weight fee of $1.49 per 0.1 kg for shipping on your order.

• Shipping time: about 7-12 working days

AE - United Arab Emirates

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $3.99, plus an additional weight fee of $0.99 per 0.1 kg for shipping on your order.
• Shipping time: about 6-9 working days

BH - Bahrain

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $8.99, plus an additional weight fee of $0.99 per 0.1 kg for shipping on your order.
• Shipping time: about 8-12 working days

KW - Kuwait

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $10.99, plus an additional weight fee of $0.99 per 0.1 kg for shipping on your order.
• Shipping time: about 8-12 working days

QA - Qatar

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $6.99, plus an additional weight fee of $0.99 per 0.1 kg for shipping on your order.
• Shipping time: about 8-12 working days

JP - Japan

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $4.99, plus an additional weight fee of $0.49 per 0.1 kg for shipping on your order.
• Shipping time: about 6-7 working days

SA - Saudi Arabia

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $4.99, plus an additional weight fee of $1.49 per 0.1 kg for shipping on your order.
• Shipping time: about 8-12 working days

TH - Thailand

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $0.99, plus an additional weight fee of $0.99 per 0.1 kg for shipping on your order.
• Shipping time: about 5-8 working days

SG - Singapore

Ship from PRC

• Free shipping on any orders paid over $100.
• If the order paid is less than $100, we charge $0.99, plus an additional weight fee of $0.99 per 0.1 kg for shipping on your order.
• Shipping time: about 5-6 working days

Other countries are actively in preparation... Please wait patiently!

📞Courier Contact

United States

USPS: +1(800)275-8777, Press 6 and then 4 for Customer Service

UPS: +1(800)742-5877

Other Countries

Please contact us through customer service (support@grodom.us), and we will provide you with the corresponding post office contact number.

❓Shipping FAQS

1. If you have a problem with your tracking number or package delivery, please contact the courier company directly before contacting us.

2. If your order shows shipped but still has no logistics information, please allow 1-4 business days for the tracking information to show.

3. In some rare cases, the tracking information may not be updated, but you will still receive your order.

⚠️Important Note

GRODOM is not responsible for the package after the tracking information shows it was successfully delivered to the destination. If you did not receive it for some reason, we advise you to contact the shipping carrier for clarification.